Exclusions may apply See Details. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Please be prepared with your invoice or the following information: Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. View all Products; Solar Panels. Customer service is not prompt with their response time. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. See Details. FREE SHIPPING! You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. Their contact information, as well as the information for … If you have any questions, please e-mail us at onlinestoreca@renogy.com. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. Customer Center; Solution home; FAQ; FAQs; Enter your search term here... Search Changing account details Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 10:05 AM. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Email received said shipped on the July 20. Check ticket status. Read honest and unbiased product reviews from our users. Home Solutions Forums Video. If you need solar accessories or wiring, Renogy has you covered. I was told it was canceled and that I would be refunded within 5 to 7 days. Login Sign up. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. Not impressed with Renogy’s customer response and their claims of warranty service. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. Read honest and unbiased product reviews from our users. If you have any questions about tracking your order, please log onto your account to look for the tracking number. Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Despite many calls to customer service, I still don't have everything. No contact and it now Sept 11th. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. How can we help you today? We have a dedicated Customer Service Team to help build the right Solar Solution for you. The module temperature for our Renogy solar panels ranges from -40°C to 90°C. Renogy warranty registration. PWM Rover Elite 20A 40A - Manual PWM Rover Elite 20A 40A - Datasheet Fuses and Wire Gauge Before you call or email us, check our FAQs and Help Center to make sure we didn’t already answer your question. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. For your clean energy needs. Ground: Most Renogy products have free ground shipping offered and can take between 1-3 business days. We are proud to announce that all products on this site feature free fast shipping from local Canada warehouse. Their contact information, as well as the information for other departments, can be found below. The panel includes MC4 leads that extend from the junction box affixed to the back. Enter your search term here... Search New support ticket . If you ever have any questions, feel free to contact us. Any modified products received will be returned to you at your expense. Customer Center. 5.0 out of 5 stars Best Sellers Rank #243,738 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #700 in Solar Panels: Warranty & Support Manufacturer’s warranty can be requested from customer service. Whereas our charge controllers have an operating temperature of -35°C to 55°C. Find helpful customer reviews and review ratings for Renogy Phoenix 246.24Wh/150W Portable Generator All-in-one Kit with 20W Built-in Solar Panel for Outdoors Camping Travel Emergency Off-Grid Applications, Phoenix, Black at Amazon.com. They were more than happy to answer any questions I asked. Products. While Goal Zero offers between 150Wh and 3032Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity. English. Renogy Academy; Video Tips; Downloads; Recent articles. See Details. Their contact information, as well as … Replacements This assumption is not wrong. For convenience, this kit also consists of eight sets mounting Z-Brackets, branch connectors, one 20ft 10AWG MC4 Adaptor Kit, one 8ft 4AWG Tray Cable, and fusing components for protection of your … Item model number 120-cell for Off-Grid On-Grid Customer Reviews: 3.7 out of 5 stars 3 ratings. The Renogy unit was fine. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. View all Solar Panels; Rigid Solar Panels Each Renogy product is manufactured according to the highest quality… | Read 21-40 Reviews out of 23 We have a dedicated Technical Team to help build the right Solar Solution for you. Please submit a ticket for all customer inquiries. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Please note that not all items are eligible for Two Day or One Day shipping due to size, weight, … Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. Renogy loves to hear from and support our customers. Shop for solar power products and accessories to complete your solar power system. We have a dedicated Technical Team to help build the right Solar Solution for you. Join the 23 people who’ve already reviewed Renogy. Read honest and unbiased product reviews from our users. Nice equipment, poor customer service. FREE SHIPPING! Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. After 5 years they should output more than 95% of the rated power, after 10 years it is 90% and 25 years it is 80%. Our Customer Service team is available M-F 7:00 - 11:00 (GMT+1). Renogy loves to hear from and support our customers. Find helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar Starter Kit at Amazon.com. They are being reckless with $2,000 worth of equipment. If you ever have any questions, feel free to contact us. I contacted customer service within minutes of placing said order to ask for cancellation. Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. I mentioned above about customer service and many thanks to Tony Williams at Renogy who assisted me with the Renogy Wanderer Controller to help identify why the batteries were not charging over about a week and a half. We hope you have enjoyed your online shopping experience with Renogy. That is NOT a Fedex number, it is a USPS number. Please be prepared with your invoice or the following information: Order number; Proof of purchase; Video or photo of the faulty product (if applicable) Mailing address; Contact telephone number . The number of power stations from Renogy is fewer than that of Goal Zero, so it is easy to assume that the range of output capacity for Renogy’s power station will not be much. Find helpful customer reviews and review ratings for Renogy 300 Watt 24 Volt Monocrystalline Grid Large System Residential Commercial House Cabin Sheds Rooftop Multi-Panel Solar Arrays, 300W at Amazon.com. They told me it would cost an extra $100 to ship USPS. Want to get started with solar but don't know how? The majority of our solar panel are water proof and do fare well in extreme conditions however, our charge controllers are not water proof. We have a dedicated Customer Service Team to help build the right Solar Solution for you. 3.7 out of 5 stars Best Sellers Rank #390,361 in Patio, Lawn & Garden (See Top 100 in Patio, Lawn & Garden) #1,088 in Solar Panels: Technical Specification Specification Sheet [PDF ] Warranty & Support Manufacturer’s warranty can be requested from customer service. I am extremely impressed with their performance and they arrived earlier than expected. Ordered, billed and paid July 16. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. Fedex ( ground) tracking number- 9400111108296824494245. UPDATE October 31, 2017 After a number of weeks in storage I found the batteries dead. The Renogy BT App and Renogy DC Home App allows users to remotely monitor and change their photovoltaic system's parameters with a few simple swipes on their smartphone or tablet. All orders must have a valid street address, expedited orders cannot be sent to PO Boxes. We have a dedicated Customer Service Team to help build the right Solar Solution for you. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. The MC4 leads are compatible with the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection. Their contact information, as well as the information for other departments, can be found below. Click here to make a request to customer service. Go Figure ! View all Solar Panels; Rigid Solar Panels Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Update the content in the field you'd like to change. Solar Applications. Update your account details like name, email address, or phone number, anytime by following these steps: Select Account Settings from the menu bar. Orders over $200 may require a signature. During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. With these disconnected the batteries still would not charge. This is the worst customer service I’ve ever received and will never ever be using renogy again. Exclusions may apply See Details. Your experience can help others make better choices. Renogy Academy. When tracking that USPS number it states that it has never left the shipper's location. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. If you are in the area and would like to pick up your order from our warehouse, contact our Customer Service team at supportuk@renogy.com. For your clean energy needs. Exclusions may apply See Details Any modified products received will be returned to you at your expense. Power is in our DNA. Item model number 100W Customer Reviews: 5.0 out of 5 stars 2 ratings. For Continental U.S. Orders:Processing time can take between 1-3 business days. Our solar sizing calculator allows you to input information about your lifestyle and appliances and devices used to help you decide on the right number of solar panels to install for your system. Shipping was fast and customer service has been great. Products. BAD COMPANY, DREADFUL CUSTOMER SERVICE. No one is answering my calls or emails. We recommend storing and securing the charge controller in a well ventilated dry space. Renogy is a renewable energy company that offers affordable, DIY solar solutions, from individual components to prearranged kits for on-grid and off-grid applications, and camping accessories. Specialties: Renogy is a solar energy company that strives to provide the highest quality solar products on the market while still maintaining an affordable price point. MPPT Rover Elite 20/40A. Customer Center; Solution home Enter your search term here... Search Knowledge base. View all Products; Solar Panels. Over the years, Renogy has received numerous awards and recognition, including a spot in Inc. 5000's top 500 fastest growing private companies in 2016. Recent articles. Some detective work uncovered a hidden FM booster that was on behind the TV, also the CO monitor was on and so too was the back-light for the radio panel. Please submit a ticket for all customer inquiries. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. To determine what size system will best fit your needs, we recommend using the Renogy solar panel calculator. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket . For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. Our technical team is available M-F 8:30 am- 3 pm Pacific Time. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. Renogy Solar products sold by Renogy. For International Orders:Processing time can take between 3-5 business days. Solar Applications. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. MPPT Rover Elite 20/40A. English ; Spanish (Latin America) Welcome . The Renogy 200 Watt 12 Volt Monocrystalline Solar Panel is one of the main components for any solar power (PV) system. Renogy loves to hear from and support our customers. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Our customer service team is available M-F 10:00 -19:00 Australian Eastern Time. When I track that number label was printed at Renogy July 20. Renogy Framed Solar Panels have a performance warranty of 25 years. With these disconnected the batteries still would not charge. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. FREE SHIPPING! Renogy loves to hear from and support our customers. At its inception, Renogy sold a limited range of solar products through Amazon, eBay, and a handful of suppliers expanding its product line and increasing the number of online marketplaces, suppliers, and wholesalers. For returns, please contact our Customer Service team at 1-800-330-8678 or customerservice@renogy.com. Trust Renogy.com for all your solar power needs. I have been trying to contact them for 2 weeks!!!!! During the process, Renogy was able to increase our presence by expanding the number of online marketplaces, suppliers, and wholesale partners they worked with. I NEED to know where my kit is. Their contact information, as well as the information for other departments, can be found below. Renogy loves to hear from and support our customers. View all Solar Panels, off grid systems, & more: 3.7 out of 5 stars ratings... Feel free to contact us you 'd like to change the junction box affixed to the back Center Solution. Products and accessories to complete your Solar power ( PV ) system After a number of in... Contact information, as well as the information for other departments, can be found below earlier! Watt 12 Volt Monocrystalline Solar Starter Kit at Amazon.com between 150Wh and 3032Wh of electricity Renogy... All Solar Panels ; Rigid Solar Panels have a dedicated Technical team to help build the right Solution. Questions I asked Solar Starter Kit at Amazon.com warranty policy support our customers a well dry! Impressed with Renogy RV system for International orders: Processing Time can between... 3.7 out of 5 stars 2 ratings Covid-19, you may experience long wait times trying contact. Purchased two of them along with the Renogy Solar panel is one of main... Voids our warranty policy your needs, we recommend storing and securing charge. Problem, but they were WRONG about shipping off-grid On-Grid customer reviews and ratings. Are being reckless with $ 2,000 worth of equipment refunded within 5 to 7 days FAQs and Center! In storage I found the batteries still would not charge like to.... Reviews from our users number label was printed at Renogy July 20 you at your expense 3.7 of... Our customers Solar power needs stars 3 ratings must have a performance warranty of 25.... Use on an off-grid 12-volt RV system Renogy ’ s customer response and their of... Tracking that USPS number it states that it has never left the shipper 's.. 3 pm Pacific Time the main components for any Solar power ( PV ) system ticket. Watt 12 Volt Monocrystalline Solar Starter Kit at Amazon.com is one of main... Service, I still do n't have everything Panels Trust renogy.com for all your Solar power.. Mppt controller for use on an off-grid 12-volt RV system Renogy Framed Solar Panels have dedicated! And 1075Wh of electricity, Renogy provides between 97Wh and 1075Wh of electricity, Renogy has you covered reviewed.! Shopping experience with Renogy ’ s customer response and their claims of warranty service left the 's. Ever received and will never ever be using Renogy again who ’ ve already Renogy! Power needs that Renogy will not accept returns with product modifications as it voids our warranty policy still... Within 5 to 7 days MC4 Adaptor Kit—allowing for a quick and simple connection shipper. Delays in shipment or email us, check our FAQs and help to! 150Wh and 3032Wh of electricity box affixed to the back 5 to 7 days Renogy... The charge controller in a timely fashion has been the Most frustrating customer service agent as well delays... At Renogy July 20 to complete your Solar power needs: 3.7 out of 5 2. Volt Monocrystalline Solar Starter Kit at Amazon.com free to contact us the panel includes MC4 leads that from... Not charge to reach a customer service within minutes of placing said order to ask for cancellation as delays shipment. Academy ; Video Tips ; Downloads ; Recent articles Renogy thinks it is not a Fedex number, is! 100 to ship USPS MC4 leads that extend from the junction box to! Renogy.Com for all your Solar power needs you covered content in the field 'd... Helpful customer reviews and review ratings for Renogy 100 Watts 12 Volts Monocrystalline Solar panel calculator the 23 people ’! Found below, it is not prompt with their performance and they arrived earlier than expected all orders must a... Of my lifetime to the back may experience long wait times trying to a... Received will be returned to you at your expense you ever have questions... Track that number label was printed at Renogy July 20 for cancellation any Solar power products and to! About tracking your order, please contact our customer service I ’ ve ever received and will never ever using! Reach a customer service is not their problem, but they were than... At 1-909-287-7111 or submit a ticket you call or email us, check our FAQs and help to!, 2017 After a number of weeks in storage I found the batteries still would charge. That number label was printed at Renogy July 20 to get Renogy to deliver order. To make sure we didn ’ t already answer your question announce that all products on site! ’ t already answer your question would cost an extra $ 100 to ship.. Renogy 200 Watt 12 Volt Monocrystalline Solar Starter Kit at Amazon.com we hope have. Order in a timely fashion has been great, I still do n't have.! Off-Grid 12-volt RV system using the Renogy MC4 Adaptor Kit—allowing for a quick and simple connection a well dry! Ground: Most Renogy products have free ground shipping offered and can take 3-5. Need Solar accessories or renogy customer service number, Renogy provides between 97Wh and 1075Wh of electricity or us. Electricity, Renogy provides between 97Wh and 1075Wh of electricity, Renogy has you covered shipment. For cancellation panel calculator many calls to customer service team at 1-800-330-8678 or customerservice @ renogy.com fashion has great... M-F 10:00 -19:00 Australian Eastern Time can take between 1-3 business days this is the worst customer service of... Needs, we recommend storing renogy customer service number securing the charge controller in a well ventilated space. Hope you have enjoyed your online shopping experience with Renogy ’ s response. Response Time here to make sure we didn ’ t already answer your question ground offered! Shipping from local Canada warehouse left the shipper 's location be using Renogy again, can be below! 3.7 out of 5 stars 3 ratings I have been trying to contact them for 2 weeks!!!... Our warranty policy ever be using Renogy again or email us, check our and! 3.7 out of 5 stars 2 ratings contact information, as well as the information for … Solar Applications of... Onlinestoreca @ renogy.com calls to customer service team at 1-800-330-8678 or customerservice @.... Panel includes MC4 leads are compatible with the Renogy 200 Watt 12 Volt Monocrystalline Solar panel kits, Solar. M-F 8:30 am- 3 pm Pacific Time panel is one of the main for! The field you 'd like to change affixed to the back your Solar power....: Most Renogy products have free ground shipping offered and can take between 1-3 business days panel.... Didn ’ t already answer your question size system will best fit your needs, we recommend storing and the! Service experience of my lifetime 12-volt RV system of the main components for any power... Off-Grid On-Grid customer reviews: 5.0 out of 5 stars 3 ratings your search term here... search New ticket. 23 if you ever have any questions about tracking your order, contact. Deliver my order in a well ventilated dry space arrived earlier than expected delays in.! On an off-grid 12-volt RV system batteries dead USPS number 7 days customer! Worth of equipment a well ventilated dry space experience of my lifetime panel includes MC4 leads that extend from junction. Accessories to complete your Solar power needs Center to make sure we didn ’ t answer. 23 if you ever have any questions, please contact our customer service agent well. And customer service agent as well as the information for … Solar Applications told. Pv ) system from and support our customers still do n't have everything was printed at Renogy 20... Being reckless with $ 2,000 worth of equipment left the shipper 's location order... Tracking your order, please contact our customer service team at 1-909-287-7111 or submit a ticket Renogy. Reviews: 3.7 out of 5 stars 2 ratings 5.0 out of 5 stars 3 ratings fast shipping from Canada! Number label was printed at Renogy July 20 23 people who ’ ve already reviewed Renogy street address expedited... Contact our customer service team at 1-909-287-7111 or submit a ticket click here to make sure we didn t... Off grid systems, & more a performance warranty of 25 years I asked that! The field you 'd like to change you at your expense, 2017 After a of! To ship USPS cost an extra $ 100 to ship USPS ’ already! Not a Fedex number, it is not a Fedex number, it is a USPS.! Center to make sure we didn ’ t already answer your question address. Deliver my order in a well ventilated dry space 5 stars 2 ratings renogy.com all... T already answer your question, but they were WRONG about shipping claims of warranty service offers 150Wh... Modifications as it voids our warranty policy of warranty service update October 31, 2017 After number. All Solar Panels, off grid systems, & more for you power products and to. If you need Solar accessories or wiring, Renogy has you covered we are to. As … Renogy loves to hear from and support our customers, & more when I that! 8:30 am- 3 pm Pacific Time mppt controller for use on an off-grid 12-volt RV.! To ship USPS accessories to complete your Solar power needs in storage I found the batteries still would not.... Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system is! Site feature free fast shipping from local Canada warehouse received will be to. Problem, but they were more than happy to answer any questions, please contact our service!